SERVICE
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Need UK Delivery
within 24 hours ? Usually no problem, and no
extra charge. For advice
on buying our any of our products, call us 7 days
a week on UK +44 (0)1449 763 120
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At vintage-phones-uk.com we pay a lot of
attention to customer satisfaction. We select our products and plan our
services very carefully, and make ourselves available to talk with customers
about their experiences with us. Should you ever have reason to contact
us about your purchase or any other matter, please do not hesitate to do
so - our friendly service team will be glad to hear from you, and
we will do everything we can to help you.
General Procedure
One of the advantages of purchasing goods and services through our website,
rather than, say, an internet auction website, is that you are automatically
covered by the UK's Distance Selling regulations, with which we aim to fully
comply. In our experience, laws are useful as the firm basis of a contract
between us and yourselves, however we also recognise that overall customer
satisfaction is heavily dependant on a positive and friendly interraction
with our company. If you need to return your order to us for any reason,
please contact us first to arrange your return, as this helps us to make
sure that your return runs as efficiently as possible for you. If the goods
we deliver are faulty, or not what you ordered, please advise us within
3 days of receipt. If goods are to be returned for any other reason please
telephone or email us to book your return before you send
any product back to us within 14 days. Returned products must be unused in their original
packaging and in perfect condition for resale. Returns are not accepted
for products that have been specially made to order, or have been purchased
other than by members of the public (for commercial customers, orders cannot
normally be cancelled after despatch of the goods). We recommend using a
recorded delivery service. You will be responsible for the shipping costs.
We will refund you within a maximum period of 30 days. Our returns policy
does not affect your statutory rights as a consumer.
Faulty Goods
If for any reason the goods we deliver in the UK are faulty, please let
us know within 7 days of receipt of your package. We will generally refund
your costs of returning the package to us, and repair or replace the product
at our own cost. Faulty goods are very rare, and when this problem does
arise we prefer to take a practical approach, working together with you
to get the problem solved in a quick and reasonable manner. In the cases
of some large products, we often prefer to suggest we fix problem by sending
the appropriate replacement part if fitting is a straight-forward task.
Should any damage have occurred as a result of a third-party delivery company,
such as Parcelforce, UPS or DHL, we very much appreciate any supporting
evidence we can use in an insurance claim (a digital image and emailed statement
is particularly helpful). |
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